Ask

Build research processes to evaluate product health, that can be operationalized for the future, for an enterprise software company that was recently acquired by industry’s leading cloud-based software Fortune 500 company.

Role

Project Lead

Activities

• Designed and contextualized Heuristic Evaluation method for the clients, trained researchers and designers, built guidelines and templates

• Designed and conducted baseline usability tests to evaluate current product performance, trained researchers and designers, built guidelines and templates

• Aligned and workshop-ed with each component team throughout the process of planning, executing and sharing findings

• Synthesized findings across all components to highlight opportunities overall

Outcome

• Sharing and communicating research efforts at every step to infuse collaboration and enthusiasm

• Workshopping methods, research plan, findings instead of presenting to each team including project managers, designers, engineers and developers

• Provided short term actionable recommendations as well as long-term strategic goals