Vidhi Goel

Hello!

 
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About Me

As a Product Leader with 15 years of experience rooted in user research, service design and strategy, I bring a unique perspective to creating products that truly serve user needs and drive growth. My journey has taken me from pioneering rural banking solutions in India to transforming healthcare experiences at Providence Health.

LinkedIn: https://www.linkedin.com/in/vidhig/

My Approach

I believe in the power of combining rigorous user research with strategic product thinking. Whether I'm redesigning cancer patient registration workflows or developing next-generation healthcare devices, I start with deep user understanding and translate those insights into meaningful solutions that drive real impact.

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Recent Impact

At Providence Health, I led the evolution of our payment and billing capabilities within the Providence App, achieving a 30% reduction in contact center volume through strategic design thinking initiatives. My work on streamlining cancer patient registration not only improved the patient experience but earned recognition with a CXA USA Silver Award for Best User Experience.

Notable Projects

Healthcare Innovation

  • Providence Payment Solutions: Led end-to-end product development for payment and billing capabilities, focusing on user-centered design and measurable impact.

  • Cancer Patient Registration: Designed and implemented a streamlined registration process that reduced wait times and improved patient experience across oncology departments.

  • ECG Monitor Development: Shaped product strategy and feature prioritization for next-generation healthcare monitoring devices through comprehensive user research.

Technology & Service Design

  • AWS Usability Benchmarking: Established and operationalized a comprehensive usability testing program across 23 Amazon Web Services products.

  • 5G Innovation: Facilitated strategic workshops identifying growth opportunities in the emerging 5G space.

  • Express Banking Solution: Developed a patented portable banking system for rural India (US Patent 13/742438), revolutionizing access to financial services.

Recognition & Patents

  • CXA USA Silver Award for Best User Experience (2024)

  • US Patent for "Portable System Performing Business Center Operations"

  • Featured in Fast Company for Smart Pregnancy Device design